This letter is written to express the thanks of the Board of Directors for the prompt attention we received from your company to our problem with water leaks in our Righter Road building. From the time that our board member, Rick Looser, contacted you on 2/3/04, everyone we dealt with was concerned, helpful, and prompt in their responses.

Rod Meyer was immediate in referring our issue to Dave Heinds, who was on site at the Succasunna Shop Rite which is located down the road from our building. Dave came to the Center the same day, listened to our concerns, and went up into our cold, dark attic to check out the problem. He returned the next day with a helper, and repaired one leak in the roof and one dripping vent pipe. Dave gave us his cell phone number, and instructed us to call him directly if we have any more problems with water spots or leaks.

Thank you again for the time, attention, and help we received from your company. Please feel free to list the Roxbury Day Care Center as a reference in your materials as a job well done.